DUBBEL TRAINING POLICY

All membership options have a minimum term of eight (8) weeks. If a client chooses to cancel before completing the minimum term, they are required to pay half of the remaining commitment. For example, if a client cancels after two (2) weeks, they must pay out an additional three (3) weeks to finalize their cancellation.

After fulfilling the minimum term, DUBBEL will assume the client intends to continue training unless a written cancellation notice is provided. To cancel, clients must submit 14 days' written notice, during which time they will continue to be charged. This requirement is not forfeited if the client cancels while their membership is on pause.

All cancellation requests and billing inquiries should be directed to admin@dubbel.com.au.

Members are allowed to pause their membership for up to four (4) weeks free of charge. To do so, they must utilize the pause widget in the DUBBEL app. Prior to submitting a pause request, members are required to read the pause policy to ensure they understand the terms and conditions.

To ensure fairness and efficiency, the following cancellation and rescheduling guidelines apply to all personal training sessions:

• Sessions before 10:00 AM – At least 12 hours' notice required for cancellation or rescheduling.
• Sessions after 10:00 AM – At least 6 hours' notice required for cancellation or rescheduling.
• Insufficient Notice – If the required notice is not given, the session will be billed as usual, and the training slot will be forfeited.

Note: DUBBEL values each training slot, and last-minute cancellations prevent other members from having the opportunity to train.

Be respectful of your booking time and ensure you vacate the space at the end of your session.

Shared training spaces may be available; however, some members may prefer to train alone to build confidence—please be mindful of this and respect their space.

At DUBBEL, we believe in balance as a core value. As such, Sunday is a designated rest day for our online coaches. For urgent matters, please ensure you reach out to your coach on Saturday, as responses may be delayed until Monday.

For any further inquiries or clarifications, please contact admin@dubbel.com.au.