DUBBEL PAUSE POLICY

The Client must provide a minimum of one (1) week’s notice prior to initiating a pause. This allows the assigned coach to adjust training plans accordingly.

A membership pause may not exceed four (4) consecutive weeks at any given time.

• Requests for an extension beyond the initial four (4) weeks may be granted in special circumstances by following the procedure outlined in Section 3.
• Under no circumstances will a pause be extended past twelve (12) weeks, except in very special cases. In most instances, the DUBBEL team will recommend      cancellation rather than an extended pause.

Upon approval of a pause request, the Client will receive a pause receipt via email as confirmation.

• If the Client wishes to extend their pause beyond the initial four (4) weeks, they must notify DUBBEL by responding to the pause receipt email within the final week of their pause period.
• Failure to provide notice of extension before the pause period ends will result in automatic resumption of membership billing on the scheduled date.

In cases where a pause lasts six (6) or more weeks, the Client acknowledges that their assigned coach may reach capacity during this time. As a result:

• The Client may be required to transition to a new coach upon their return.
• DUBBEL will make reasonable efforts to accommodate the Client with their previous coach, but placement cannot be guaranteed.

If the Client decides to cancel their membership following a pause, they are still required to provide fourteen (14) days’ written notice.

• The Client acknowledges that they will be charged for this 14-day period as per the membership agreement.